Frequently Asked Questions
Everything you need to know about ordering, delivery and looking after your home & garden products. Can't find your answer? Get in touch and we'll be happy to help.
How much does delivery cost, and how long does it take?
Delivery is free on UK orders over £50. Smaller orders have a flat delivery charge shown at checkout. Most items arrive in approximately 4–10 working days, and you'll receive tracking details once your order has been dispatched by our fulfilment partners.
Can I track my order?
Yes — as soon as your order ships, we'll email you tracking information so you can follow its progress right up to your door.
What is your returns policy?
We offer hassle-free returns within 30 days of delivery. Items need to be unused, in their original packaging and in resaleable condition. Simply contact our support team to start a return — once we receive your item, refunds are processed within 5-7 working days.
Can I return plants or perishable garden items?
For hygiene and quality reasons, live plants, seeds, compost and other perishable goods can't be returned unless they arrive damaged or faulty. If there's a problem with a perishable item, get in touch within 48 hours of delivery with a photo and we'll sort out a replacement or refund.
Are your garden and outdoor products weatherproof?
Most of our outdoor furniture and garden decor is made from weather-resistant materials such as rattan-effect polyweave, powder-coated steel and treated wood, designed to withstand the UK climate. Each product page lists the exact materials and any care needed — we'd still recommend a breathable cover during winter or extended wet spells to keep pieces looking their best for longer.
Do products arrive assembled, and are dimensions listed?
Smaller items usually arrive ready to use. Larger furniture (like storage sheds, wardrobes and garden furniture sets) may require some assembly — full instructions are included, and estimated build time and dimensions are listed on the product page so you know what to expect before you buy.
How do I look after my garden furniture over winter?
We recommend cleaning furniture before storing, using a waterproof cover if it's staying outdoors, and bringing cushions or fabric parts inside during the colder, wetter months. This helps prevent fading, mould and weather damage so your furniture lasts season after season.
What payment methods do you accept?
We accept all major debit and credit cards, Shop Pay, and other secure checkout options shown at checkout. All payments are encrypted and processed securely — your details are never stored on our servers.
Can I amend or cancel my order after placing it?
If you need to change or cancel an order, contact us as soon as possible — we're often able to amend orders before they're dispatched, but once an order has shipped it will need to go through our standard returns process instead.
Do your products come with a warranty?
Yes, all products are covered by a minimum 12-month manufacturer's warranty against faults and defects, with some ranges covered for longer — the exact warranty period is listed on each product page. This is in addition to your statutory consumer rights.